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I am unable to go into my TracerPlus Application; I keep clicking it but nothing happens.

In order to resolve this issue you will need to do a "soft reset" or a "warm boot" of the device. Once the device resets you should be able to access TracerPlus again.

For info on How to perform a Soft Reset or Warm Boot on a particular device please check our Hardware related Topics section of this Knowledgebase. If it is not located there then please consult your hardware manual.

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  1. Christine Stein (Migrated deleted Agent)

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