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Installation Issues with TracerPlus Connect 9 and Avast Antivirus Software

Some of our users have been experiencing installation issues with TracerPlus Connect 9 when Avast Antivirus software is being used. With Avast running, it is blocking the install from taking place and also prevents the app from running. In order to run TracerPlus Connect with Avast Antivirus you need to do the following:

  • Disable Avast before running the TracerPlus Connect installer
  • After install, close TracerPlus Connect and Re-enable Avast
  • In Avast, navigate to Settings-->General-->Exclusions
  • Under File Paths, enter the following in the file path field: C:\Program Files (x86)\PTS\TracerPlus Connect 9\* (If using a 32 bit version of windows you should reference \Program Files\)
  • Click Add and hit OK
  • Under File Paths, enter the following in the file path field: C:\Users\"Your User Name Here"\AppData\Roaming\Portable Technology Solutions\TracerPlus Connect 9 9.0.0\*
  • Click Add and hit OK
  • Try opening TracerPlus Connect to verify this fixed the issue


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  1. Joseph Kraebel

  2. Posted
  3. Updated

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