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How to Locate the Event Log within TracerPlus Connect

The TracerPlus Connect Event Log holds important information about the operating status of TracerPlus Connect, including a number of possible errors that could occur during use.

You can find this event log within TracerPlus Connect by going to View -> Event Log -> Open log. The TracerPlus support team may also request a copy of this event log be sent to us when troubleshooting TracerPlus Connect related tickets. You can find this log in the following location: C:\ProgramData\PTS\TracerPlus Connect\SystemInfo\System.

In addition, here is an article that contains just a few common event log errors and their potential solutions. https://support.tracerplus.com/article/365-list-of-potential-event-log-errors

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  1. Tyler Kozikowski

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