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Knowledgebase : TracerPlus Connect
Exporting a .tce file is incredibly useful when sending your project to another location or in to the Technical Team for Support. In just a few quick steps, you can attach this file to an email. While TracerPlus Connect is open with the current project ...
INTRODUCTION In some rare cases, while using TracerPlus Desktop or TracerPlus Connect (hereon referred to as TracerPlus), you may run into an error message similar to the following: * _"Could not find a part of the path"_ * _"The network path wa...
A recent Windows 10 update negatively affects some critical system drivers. This causes an error in FileCenter & FileConvert: _odbcjt32.dll missing_ or _unable to load odbcji32.dll_. To restore the drivers, see this Knowledge Base article [http://www.luci...
INTRODUCTION Oracle is a powerful and robust database system commonly used in many enterprise applications. If you are using Oracle with your TracerPlus Connect project, you should know that it is important to specify a schema when you are logging into t...
USING TRACERPLUS SOFTWARE ON A MAC TracerPlus Desktop and TracerPlus Connect are developed for the Microsoft Windows operating system. They integrate deeply with the Windows platform and as a result, do not work out-of-the-box on Apple's Mac OS X operati...
When registering TracerPlus and TracerPlus Connect, you have to be aware of 3 main points. A lot of people miss the 3rd one and it will still be running in trial mode 1. TracerPlus *on the device* must be registered. 2. TracerPlus Connect *on the PC* mus...
Many of our users ask how they can configure a backup TracerPlus Connect server just in case the main server is unavailable for syncing data. To do this, follow the steps outlined below: - In the TracerPlus Desktop project select the 'Project' tab ...
TracerPlus Connect version 8 and up now allows you to sync data based on a filter set on your TracerPlus enabled mobile device. This allows you to control which data gets synced at the time of sync. Folow the steps below to configure a Dynamic Filter. ...
The sample videos below show the configuration of 3 Sync Profiles as well as what options are available in TracerPlus Desktop: http://www.tracerplus.com/connect/#connect-screens-videos
You will receive this error during the install of TracerPlus Connect if Microsoft ActiveSync / Windows Mobile Device Center is not installed. In some versions this will prevent TracerPlus Connect from launching with an error of failed to launch. To resolv...
TracerPlus Connect is licensed per seat/device that is connecting to it. This requires a registration code entered to the TracerPlus Connect Management Studio which will then open a number of seats based on what was purchased. From here the device ID's ...
To create a Device Registration file for use with TRACERPLUS CONNECT Satellite PCs you will need to do the following: * Register your Primary PC with the supplied registration code by selecting TOOLS -> REGISTRATION. * Add the devices within the Reg...
To fix the Cannot Find Sync Library Error, follow the steps below: * First, try re-installing TRACERPLUS to the device. Make sure to fully remove TRACERPLUS from the mobile device before re-installing. * To fully remove TRACERPLUS from your devic...
Follow the steps below to setup TracerPlus Connect to start syncing data when a Device is placed in the cradle. This was a feature we originally had in our ODBC Link product that was removed in the initial versions of TracerPlus Connect but is now back ba...
Follow the steps below to change the db location: 1. Open TracerPlus Desktop and open your project. 2. Go to the Project tab and then make sure you are on Project Settings. 3. Under Database location enter the path you would like to save the TracerPlu...
There is a way you are able to use IBM Lotus NotesSQL with TracerPlus Connect. It will need to be set up to be seen as an ODBC database. Please take a look at this link to find out more about the settings to be followed: http://www.ibm.com/developerwo...
Some of our users have been experiencing installation issues with TRACERPLUS CONNECT 9 when AVAST ANTIVIRUS software is being used. With Avast running, it is blocking the install from taking place and also prevents the app from running. In order to run...
TracerPlus Connect version 7 requires that the Windows Mobile Device Center update be installed in order to launch the application. This requires the Desktop Experience to be enabled in both Windows Server 2008 R2 and Windows Server 2012. Follow the st...
It is a common request to move a production installation of a TracerPlus Connect installation from one PC to the next. The following is a guideline for steps to consider in this migration. 1. EXPORTING YOUR TRACERPLUS CONNECT PROJECT To export your Tr...
The below procedure is useful for those that need to change a MICROSOFT ACCESS ODBC DATASOURCE in Windows that uses a mapped network drive to a Full UNC path for use with the TRACERPLUS CONNECT WINDOWS SERVICE. This is necessary as Windows Services have n...
It is possible to integrate data from TRACERPLUS data into QUICKBOOKS, but the process requires some intermediate steps: * First, setup a sync process to pull the data off the device using TRACERPLUS CONNECT. This data can be stored in a database t...
To setup your TracerPlus enabled mobile device to sync at a specific time, follow the steps below: * Setup your TracerPlus Connect Sync Profile as you normally would and note the PROFILE ID. * In TRACERPLUS DESKTOP, open your project and then naviga...
If you are stuck on this step of the installation process for TracerPlus Desktop or Tracerplus Connect, first exit the installer. Once the installer has been fully closed out, re-start the installation process. When given the option to select what soft...
TracerPlus Connect does not currently support web services natively though this is planned for a future release. Our current supported platforms are ODBC, Excel and text. There are situations in which we are able to create custom interface for our clien...
Here are some common questions about TracerPlus Connect that may help you when setting up your system. 1. Which of the machines needs the TPConnect Primary and which will have the Satellite licenses? The Primary license is generally used on a server ...
In some regions when using the MySql ODBC driver version 5.2.4, conversion of the TracerPlus True/False checkbox values will fail when syncing to a MySql Bit(1) field. This issue does not occur on MySql ODBC drivers of 5.1.12 and below. The exact me...
TracerPlus Connect has the ability to export a Connect project so that it can be imported onto a different PC. Sometimes it can be difficult to use this feature depending on how and where that Connect project is saved. To keep the Export/Import process...
CLICK THE LINK BELOW TO VIEW THE TRACERPLUS CONNECT MANUAL: http://www.tracerplus.com/connect/documents/TracerPlus_Connect_UserGuide.pdf [http://www.tracerplus.com/connect/documents/TracerPlus_Connect_UserGuide.pdf]
Configuring the TRACERPLUS CONNECT SERVICE is a multi-step process. Other than the configuration requirements in TRACERPLUS DESKTOP, and TRACERPLUS CONNECT sometimes additional configuration of PC settings is required. Here is a list of possible confi...
* First check your TracerPlus desktop settings to make sure the IP Address and port of the configured host is correct. (Typically the port will be set to 4403, and the IP address of the host should be the IP Address of the Machine running your Connect S...
If you are getting a nag dialog on your Device while the device is still registered, make sure to check your Device List in TracerPlus Connect(Found using the Tools-->Registration option in Connect). The device ID of your device should be listed in the...
If you are having trouble with a DoSync TracerPlus button action, try following the steps in the tutorial located here: https://support.tracerplus.com/index.php?/Troubleshooter/Step/View/5 [https://support.tracerplus.com/index.php?/Troubleshooter/Step/V...
If you are using TracerPlus Connect with Microsoft Excel using the Windows Service, you may find that the sync fails immediately after initiating the sync. This can be due to some of the common Sync Service issues [https://support.tracerplus.com/index.php...
TracerPlus Connect 8.0 now offers a Live Mode that replaces the TracerPlus Wireless Server Software. The setup is similar to a Sync Profile however slightly different. Follow the instructions below to setup a Live Profile. SETTINGS IN TRACERPLUS DES...
To connect your WAN/Cellular enabled mobile devices and phones to an internal Server or PC running TracerPlus Connect, you will need to make the following changes to your organizations internet router: * Turn on Port Forwarding for 4403 and 4404. * ...