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TracerPlus Connect

Information on syncing TracerPlus data with your backend database.

  • MySQL duplicates row when using UpdateExistingAppendIfNotFound

    When using TracerPlus Connect to make an ODBC connection to a MySQL Database/Table, you may experience unexpected data row INSERTS when using the UpdateExistingAppendIfNotFound update option. When usi...

  • Unable to load odbcji32.dll error - Windows 10 Users

    A recent Windows 10 update negatively affects some critical system drivers. This causes an error in FileCenter & FileConvert: odbcjt32.dll missing or unable to load odbcji32.dll. To restore the driver...

  • TracerPlus Connect Wireless syncing Troubleshooting Tips

    First check your TracerPlus Desktop settings to make sure the IP Address and port of the configured host is correct. (Typically the port will be set to 4403, and the IP address of the host should be t...

  • Using Oracle schemas in TracerPlus Connect

    Introduction Oracle is a powerful and robust database system commonly used in many enterprise applications. If you are using Oracle with your TracerPlus Connect project, you should know that it is imp...

  • Exporting a .tce file from TracerPlus Connect

    Exporting a .tce file is incredibly useful when sending your project to another location or in to the Technical Team for Support.  In just a few quick steps, you can attach this file to an email.   Wh...

  • "Connection Status" Icon Appears Not Connected on Device

    Within TracerPlus on your Mobile Device, if the Connection Status icon appears as disconnected, and YOU ARE NOT using a TracerPlus project in live mode, you do not need to worry.  That particular icon...

  • Issues inserting blank values into a database

    It may be common in your TracerPlus application that certain fields get saved with no data as they will be populated at a later date. In some cases this can cause issues syncing data to your database ...

  • How to Locate the Event Log within TracerPlus Connect

    The TracerPlus Connect Event Log holds important information about the operating status of TracerPlus Connect, including a number of possible errors that could occur during use. You can find this even...

  • Extra commas being appended to text file destinations

    If you are using a text file as the destination for your data within TracerPlus Connect, but you are seeing a large number of additional commas appended to your records try the fix below: In the Advan...

  • List of Potential Event Log Errors

    The TracerPlus Connect event log can be a helpful tool when diagnosing a problem with your sync configuration, and can be located by going to View -> Event Log -> Open Log in Connect. Below are a numb...