Here at PTS, we strive to provide the best support experience possible. Along that line, we will be upgrading our help desk software to a newer cloud based system starting on June 21, 2017.
This will provide a more modern, mobile friendly interface with better search capabilities to find the answer you are looking for. During the upgrade, our current help desk, live chat and knowledgebase will not be accessible but rest assured all existing ticket info will be migrated over to the new help desk.
Help desk will be unavailable beginning Wednesday 6/21 at 3:00PM EST and will be back up Thursday 6/22 at 3:00PM EST. During this downtime, you will still have access to our support team via email at firstname.lastname@example.org for any support related issues. If you have an existing ticket open with us, simply reply to that email using your default email client.
TracerPlus Help Desk Down for Maintenance
We apologize for any inconvenience this may cause and look forward to getting back online with this upgraded system.
The PTS Team