When attempting to register a device for a perpetual license and you receive the following error: Warning - This redemption code is not valid. Please contact support.- Error:12, this can be due to any of the following:
- Mistyped Registration Code
- Mistyped Redeem Code - Case Sensitive
- There is a space after the Registration Code
Double check that you entered the redeem code exactly as it appears in the redeem email you received after purchase. The code is case sensitive, and requires all characters.
Please sign in to leave a comment.